Aeroplan Missing Points – Expert Tips & Solutions

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Here are the potential causes of missing Aeroplan points along with ways to resolve your issue.

Delayed Posting

Sometimes points may not show up immediately after completing a flight or transaction, leading to apparent missing points.

Wait for a few days after your purchase or flight to see if the points get posted.

Inaccurate Booking Information

Ensure you have correctly entered all details into any flight bookings, most importantly your Aeroplan number.

Didn’t Meet Eligibility and Terms

There’s always the chance that specific requirements or conditions in order to earn points were not met.

For example, maybe you booked a non-qualifying airline or made a non-qualifying purchase.

If you are unsure about eligibility or the specific terms, it is advisable to refer to the Aeroplan website or contact customer service for clarification.

Partner Communication Issues

Partners’ communication issues can have a direct impact on the points earned in the Aeroplan program. 

Some of the issues that may be causing your missing points:

  • Lack of communication: At times, partner airlines may fail to communicate essential flight information to Aeroplan, resulting in points not being credited to your account.
  • Data discrepancies: Communication breakdowns between partners and Aeroplan can lead to discrepancies in the data, causing points to go missing.
  • Technical glitches: Communication issues may arise due to technical glitches or system errors, resulting in delays or errors in the processing of points.

Steps to Take When Aeroplan Points are Missing

Follow these steps if you are missing Aeroplan points:

1. Gather Necessary Information

When dealing with missing points in Aeroplan, gather necessary information to resolve the issue.

Here are the steps:

  • Check Appropriate Time Has Passed: Remember, it can take up to 2 months for your points to be properly credited.
  • Gather Your Receipts & Invoices: Gathering necessary information is crucial in resolving issues with missing points in Aeroplan.

2. File a Missing Points Report

To file a missing points report in Aeroplan, follow these steps:

  • Contact Aeroplan Customer Service: Use this missing points form or call them at 1-800-361-5373. Inform them about the missing points and provide the necessary information. If the points are for a flight, you can also log into your account and submit a flight missing points request.
  • Follow up with Aeroplan: After filing the report, stay proactive and follow up with Aeroplan. Inquire about the status of your missing points and ask for any updates.

Frequently Asked Questions

  • How can I submit a missing point request for my Air Canada flight on Aeroplan?
  • Can I only claim missing points for Air Canada flights?
  • No, you can claim missing points for any Aeroplan airline partners. You can also claim missing points retroactively for a flight booking, as long as it’s done within 11 months of the departure date.

  • How long do I have to request missing points for a flight?
  • You have up to 11 months from the flight departure date to request missing points.

  • Why am I unable to edit the Departure Date field when submitting a missing point request?
  • If the Departure Date field becomes uneditable or only allows you to select a date within one month, it could be due to system glitches or limitations. Make sure you’re within the 11-month timeframe from the flight date and try again later or contact Aeroplan support for assistance.

  • Can I claim missing points for multiple flights taken on the same trip?
  • Yes, if your trip had multiple flights, you should claim each flight individually when submitting a missing points request.

  • How long does it take for the claimed points to be posted after submitting a missing point request?
  • If all the information provided is accurate, the points should be posted within 2 to 8 weeks of submitting a missing points request.

Tara Al-Khudairi

Tara Al-Khudairihas worked in the financial services industry since 2017. She graduated from McMaster University with a degree in Finance and is pursuing her CFA.

She has worked at a major Canadian financial institution in various client-facing advisory roles, starting as a bank teller and working up to a Client Services Associate within the Asset Management division. She specializes in simplifying concepts of personal finance for people of various financial backgrounds.

When she’s not examining the markets looking for the next SHOP.TO, she’s either practicing yoga, planning her next vacation, or has her nose buried deep in a book.